All Systems Operational

Uptime over the past 90 days. View historical uptime.
Checkout Operational
90 days ago
99.98 % uptime
Today
Tracking Operational
90 days ago
100.0 % uptime
Today
Transport Administration Operational
90 days ago
99.98 % uptime
Today
Returns Operational
90 days ago
99.97 % uptime
Today
API Connectivity Operational
90 days ago
99.98 % uptime
Today
Ingrid Merchant Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 22, 2026

No incidents reported today.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Problem to scan label barcode for Posti
Resolved - This incident has been resolved.
Feb 12, 13:45 CET
Monitoring - A fix has been implemented and released to our production environment. We are currently observing if it fixed the issue, all failed shipments need to be rebooked to have a valid label.
Feb 12, 11:16 CET
Identified - We have been made aware of a recent change that was introduced on Posti labels that make it hard or impossible to scan the tracking number barcode.

We are working on adjusting this to produce fully usable labels for Posti again.
Feb 12, 10:41 CET
Feb 11, 2026
Earlybird: Shipment bookings are denied/failing
Resolved - Closing this since no further feedback has been received from Earlybird.
Feb 11, 07:14 CET
Identified - We have received this information from Early Bird regarding an issue in their systems.
Please note that Ingrid is not the source of this issue.

Communication from Early Bird:
--------------------------
We are sorry to inform you that we are experiencing an issue currently which leads to many denied bookings.
We are very sorry for the inconvenience.
We will provide an update as soon as we have more information.

Kind regards,
Technical Support & Integrations
Early Bird
--------------------------
Feb 10, 15:25 CET
Feb 10, 2026
Intermittent issues with domain names for turnr.se
Resolved - The Domain name issue is now resolved and solution is being propagated within the DNS network.
Any issues should be resolved once that update propagates
Feb 10, 15:40 CET
Update - We have identified some integrations on our end that uses the old domain name, this affects non critical features like order updates that are pushed to us.
We will re-fetch the information we might have missed as well so there should be no impact for our customers other than some delays in updated information.
Feb 10, 15:01 CET
Identified - We are currently experiencing intermittent issues with connectivity to the old/legacy turnr.se domain names.
Investigations are running.
For information, these legacy domain names should not be used and should be replaced as soon as possible.

Please update your integrations for future proofing with these endpoints instead of turnr.se
api.turnr.se -> api.ingrid.com/returns
backoffice.turnr.se -> returns-portal.ingrid.com
returns.turnr.se -> returns.ingrid.com
Feb 10, 13:49 CET
Feb 9, 2026

No incidents reported.

Feb 8, 2026
Carrier Royal Mail Tracking System Maintenance
Completed - The scheduled maintenance has been completed.
Feb 8, 06:00 CET
Scheduled - Carrier Royal Mail reports that they have planned maintenance that may affect their abilities to provide tracking updates.
PLEASE NOTE: That this maintenance do not originate from Ingrid's platform.

Please see Royal Mail's provided details below and if any further questions, please reach out to Royal Mail.

---------------
We would like to inform you about a scheduled maintenance Royal Mail will be performing on Saturday 7th February 2026.

During this time, there will be a service outage that may affect receiving of tracking updates during the window below:

Start Time: 7th February 2026 - 22:30 (GMT)
End Time: 8th February 2026 - 05:00 (GMT)

Service should be restored once the maintenance is completed, and any missed tracking updates will be sent.
---------------
Feb 3, 16:38 CET
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