Incident Protocol Initiated

Incident Report for Ingrid

Resolved

The incident has now been resolved. We will be sending a follow up email,
containing a post mortem of the incident, within the next week.
Posted Jul 26, 2024 - 14:09 CEST

Update

Best services have been restored and we are currently monitoring checkout & booking
Posted Jul 26, 2024 - 13:36 CEST

Monitoring

Best confirmed that Home Delivery Small has been restored and are working to resolve Medium & X-L products. Ingrid has completed a back-up restore to resolve the coverage error during booking & label creation
Posted Jul 26, 2024 - 12:58 CEST

Update

Prio: Critical
Scope: Best Coverage
Update: Due to a server error on 25 July 2024, delivery zones in their API were erased. Best is working to upload all the Zip Codes again within the hour
Posted Jul 26, 2024 - 11:40 CEST

Identified

Prio: Critical
Scope: All Best Products
Update: The API went down around 04:00 26 July 2024. We are currently investigating how to get the coverage back online.
Posted Jul 26, 2024 - 10:38 CEST

Investigating

We have recently identified an error in the system that affects Best Coverage.
We are currently investigating this with the highest priority and we will be
updating you with the status of the investigation and resolution of
this issue through this channel. We apologize for the inconvenience in the
meantime and ask for your continued patience as we work on
resolving this matter.
Posted Jul 26, 2024 - 10:23 CEST
This incident affected: Checkout and Transport Administration.