Bulk Shipment Timeouts

Incident Report for Ingrid

Postmortem

On Wednesday, 20 May 2026, Ingrid experienced a service disruption affecting bulk and consolidated shipment booking flows within the Transport product. Some merchants received timeout errors (HTTP 504) when attempting to create bulk or consolidated shipments. Standard (non-bulk) shipment flows were largely unaffected.

The issue was caused by two separate internal issues: a request timeout setting that did not accommodate longer-running booking flows, and a regression in retry handling within an internal booking service. Both were identified and corrected during the same day, and resolution was verified the same afternoon.

Timeline (CEST)

20 May, 08:16 — Incident declared
20 May, ~09:10 — Partial mitigation applied (gateway timeouts increased)
20 May, ~10:54 — Fix applied (retry/loop regression corrected)
20 May, ~13:45 — Resolution verified

Posted May 28, 2026 - 11:40 CEST

Resolved

The incident has now been resolved. We will be sending a follow up email,
containing a post mortem of the incident, within the next week.

Posted May 20, 2026 - 14:07 CEST

Monitoring

The error appears to have been resolved. We are currently monitoring the fix and we will update here as we confirm the resolution of this incident.

Posted May 20, 2026 - 13:37 CEST

Identified

Prio: High
Scope: Bulk Shipments
Update: The issue has been partially resolved as we have addressed the root cause of the timeout issues, we are still investigating remaining complications with the bulk shipment workflows that are causing them to not function as expected and will update as we get further details on what is causing those issues.

Posted May 20, 2026 - 11:18 CEST

Investigating

We have recently identified an error in the system that affects bulk shipment bookings that result in timeouts.
We are currently investigating this with the highest priority and we will be
updating you with the status of the investigation and resolution of
this issue through this channel. We apologize for the inconvenience in the
meantime and ask for your continued patience as we work on
resolving this matter.

Posted May 20, 2026 - 08:24 CEST

This incident affected: Transport Administration.