On 13 April 2026, Ingrid identified that a subset of merchants using Ingrid Returns had not been receiving tracking status updates for return shipments handled by a specific carrier integration. The issue was limited to the Ingrid Returns product; outbound shipments and other carrier integrations were not affected.
The root cause was a configuration constraint in the carrier integration that limited tracking event delivery to a single processing context. A fix applied earlier in 2026 to restore outbound tracking had inadvertently deactivated the tracking delivery path for the Returns product.
A temporary fix was deployed on 15 April 2026, restoring tracking event delivery for affected merchants. A longer-term architectural fix is in progress.