Booking unavailable

Incident Report for Ingrid

Postmortem

On Tuesday, 16 June 2026, Ingrid experienced a disruption to its booking service. The issue was caused by a configuration error that made the booking service unavailable for affected merchants. The disruption lasted approximately 36 minutes.

The issue was identified and resolved during the same afternoon. Service was restored by reverting the configuration change, and merchant reports confirmed full recovery by ~13:30 CEST. Affected bookings could be retried and completed after service was restored.

Timeline (CEST)

~12:53 — Booking failures begin
~13:05 — Issue detected; investigation initiated
~13:15 — Incident published on status page
~13:28 — Fix applied
~13:30 — Recovery confirmed

Posted Jun 25, 2026 - 14:17 CEST

Resolved

The incident has now been resolved. We will be sending a follow up email,
containing a post mortem of the incident, within the next week.

Posted Jun 16, 2026 - 13:38 CEST

Identified

Prio: Critical
Scope: TA and Checkout
Update: We have noticed an issue with connectivity to one of our services, a fix has been proposed

Posted Jun 16, 2026 - 13:33 CEST

Update

We are continuing to investigate this issue.

Posted Jun 16, 2026 - 13:23 CEST

Investigating

We have recently identified an error in the system that affects transport administration where booking is currently not possible.
We are currently investigating this with the highest priority and we will be
updating you with the status of the investigation and resolution of
this issue through this channel. We apologize for the inconvenience in the
meantime and ask for your continued patience as we work on
resolving this matter.

Posted Jun 16, 2026 - 13:21 CEST

This incident affected: Checkout and Transport Administration.