On Sunday, 25 May 2026, Ingrid Returns experienced a disruption affecting return shipment booking and return label generation, beginning at approximately 14:13 CEST. The issue was caused by a limit condition being exceeded within Ingrid's return shipment creation pipeline, causing booking requests to fail.
The issue was identified on the morning of 26 May following merchant reports. A fix was deployed by approximately 10:30 CEST, restoring the ability to book new return shipments. Previously failed bookings were reprocessed and confirmed cleared by approximately 11:17 CEST.
We acknowledge the detection gap and are implementing alerting to catch this type of failure earlier.